The confidentiality and protection of your data has always been a major principle and challenge in the development of our site and in our desire to provide you with a secure service. The trust you place in us by using our site is the best recognition you can give us. Through this Privacy Policy, we aim to communicate to you in a transparent manner our rules concerning the management, storage and processing of personal data as part of the registration and use of our services.For all our services, the data controller is SRL ORTHO.BE.
The company SRL ORTHO.BE which edits and operates the site soome.be (herein «the site») collects, analyzes and uses certain personal data (surname, first name, email address, postal address) and login data in order to offer you an optimal service and a personalized experience on the site, more able to meet your needs as a user. By registering for our services and making your purchases on the site, you agree and agree that SRL ORTHO.BE may store, analyze and/or use the personal data submitted in accordance with the General Data Protection Regulations (GDPR, European Union regulation) and our privacy policy presented below.
1. Data collected
By registering on our site, we collect the following data: mandatory personal data (last name, first name, email address, password) and optional data (sex, date of birth). By using our services, we collect the following data: mandatory personal data (delivery postal address, postal code, country) and optional data (telephone number, company, VAT number); connection data (IP address) ; data on the use of our services (shopping cart history, order history, returns history, message history sent between you and our customer service, as well as five leg measurement points for use of the size guide). Data related to medical prescriptions (prescriber, type of device prescribed) that are sent to us electronically (download on the site or send by email) or by post are not collected on our web server but on a local server dedicated to the approved health package and used for Health Insurance billing.
2. Purposes and Retention of Data
The data collected when registering for our services (name and contact details) are for essentially practical purposes, in order to allow you to connect to our site and access your private space in a secure manner (tracking your orders, returns, addresses, personal information). The data collected for the use of our services (name and contact details) are also collected for practical reasons, in order to fulfill our part of the contract to deliver you the products ordered on our site. The collection of optional nominative information (sex, date of birth) allows us to more easily guide you on the site as well as in our communications, and also to better detect fraud in case of unpaid.
We collect data related to your use of our services (saved items, purchase history) for the purpose of improving your customer experience, to provide you with a customizable and scalable service enriched by our knowledge of your browsing habits and your purchase history. The data retention period is 5 years. The products we offer on the site are for many linked to chronic habits with possibly spaced renewal period, We consider that a retention period of 5 years thus allows a user to find his data within a period of time sufficiently wide to recover the said data after a prolonged absence.
3. Data Recipient
The information collected by the site and concerning you are the subject of a treatment intended for: SRL ORTHO.BE, company with share capital of xxx €, whose registered office is located in Chaussée de Tournai(R-C) 52 box 1, 7520 Tournai, Belgium, registered in the Trade and Companies Register under number 0794.180.669. Under no circumstances is your data sold or rented to third parties for marketing or commercial purposes.
We share some of your information with third parties, including service providers that allow us to deliver the products ordered on our site and help us run our business: payment service companies, order preparation, delivery, web hosts and technical solutions partners, the main ones of which are presented below.
Some personal data is transmitted and transited by our emailing service provider SendinBlue, to allow communication by secure email (TLS encryption) regarding your activity on the site (registration, order tracking) and to facilitate the sending of our newsletters (sending of certain offers likely to interest you depending on your purchase history). This provider offers a solution whose privacy policy meets the technical and organisational requirements to comply with European regulations.
Some login data (for example the pages visited, the time spent on the site) are aggregated and transmitted anonymously to the solution for tracking and analyzing the navigation on the site, Google Analytics, service provided by the company Google LLC, Located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, which provides a Data protection meets technical and organisational requirements to comply with European regulations. The data relating to the payment methods used (bank card by Stripe) are not collected on our web servers but are transmitted to payment providers authorized to transport, store and process bank card data.
The site uses Stripe, an online payment system, whose data protection policy is in compliance with current European regulations. The site also uses the Paypal solution, published by PayPal (Europe) S.à r.l. & Cie, S.C.A company authorised in Luxembourg as a credit institution within the meaning of Article 2 of the Law of 5 April 1993 on the financial sector and placed under the prudential supervision of the Commission de Surveillance du Secteur Financier, sis L-1150 in Luxembourg, whose data protection policy is in compliance with current European regulations.
4. Data Protection
The site uses the web technologies provided by the free WordPress and Woocommerce software, content management system that provides the necessary features and complies with internet and e-standardstrade in relation to the management of the database and the protection of said data, in particular the most sensitive data (encryption of passwords).
5. Data protection rights
In accordance with the French Data Protection Act and the European General Data Protection Regulation 2016/679 (GDPR), you have the right of access, rectification, portability, erasure or restriction of processing.
You may object to the processing of your data and have the right to withdraw your consent at any time by contacting contact@soome.be. For any other requests you may have regarding the rectification and/or erasure of your personal data, please contact us via our contact form. We will review your request and respond to you as soon as possible.You have the option of submitting a complaint to a supervisory authority.
6. Cookies and tracking
A cookie is a file saved on your computer when you browse a website. A cookie does not collect personal data but collects data related to your browsing. By default all internet browsers allow the use of cookies. Soome.be uses cookies and tracking to measure the audience on the site, to improve the browsing experience on the site.
You can choose to refuse cookies, in which case your browsing may be reduced to access certain pages of the site. The purpose of the cookies we use is to recognize users during a future visit, to secure payments that users may be required to make, record the language spoken by the users or other preferences necessary for the provision of the requested service.
